TED@BCG

Shopping is about more than just what you buy: it's a treasure hunt to discover something new, a negotiation to get a great deal, a time to catch up with friends and family. But for many, online shopping has turned the experience into an impersonal, unsatisfactory event. Is there a way to bring back the magic? With exciting examples from companies in India, Thailand and China, consumer expert Nimisha Jain introduces us to "conversational commerce," a new retail model that combines the convenience of a digital experience with the personalized touch of a real, human interaction.

The racial wealth gap in the United States is shocking: white families have a median wealth nearly 10 times greater than that of Black families. How did we get here, and how can we stop the gap from growing? Wealth equity strategist Kedra Newsom Reeves provides a short history on the origins and perpetuation of racial wealth inequality in the US -- and outlines four ways financial institutions can expand opportunity for Black individuals, families, entrepreneurs and communities.

An effective COVID-19 vaccine is just the first step in ending the pandemic, says global health strategist Johanna Benesty. In this illuminating talk, she explores the various barriers to "equitable access" -- making sure COVID-19 therapeutics are available to all -- and shares a creative approach to research and development that could ensure vaccines are rolled out fairly, efficiently and at a global scale.

How should companies navigate a world of rapid change? Rich Lesser, CEO of Boston Consulting Group, and head of TED Chris Anderson discuss a three-phased approach: flatten, fight, future. In the wake of so much uncertainty, Lesser shares how he's advising business leaders to plan around these phases -- to keep employees safe while continuing to build strong businesses. (Recorded May 28, 2020)

Gingger Shankar performs two enchanting songs from her upcoming documentary, "Nari," which tells the story of how her mother and grandmother helped bring Indian music to the west with Ravi Shankar and George Harrison. The songs, "Jiva" and "Meddle,” pay tribute to the lives of the matriarchs in her family. Shankar performs and beat-boxes with world-renowned percussionist Pirashanna Thevarajah and is joined by DJ Devin Parker.

In the US, the steep cost of medical care means many curable diseases go untreated. Pricing expert Jean-Manuel Izaret shares a plan for making treatments for curable diseases affordable for all by switching to a subscription-like payment system (similar to the one pioneered by Netflix) that would distribute costs over time and across an entire population of subscribers.

Companies are counting on their future leaders to manage with more speed, flexibility and trust than ever before. But how can middle managers climb the corporate ladder while also challenging the way things have always been done? Leadership expert Elizabeth Lyle offers a new approach to breaking the rules while you're on your way up, sharing creative ways organizations can give middle managers the space and coaching they need to start leading differently.

Imagine your company hires a new employee and then everyone just ignores them, day in and day out, while they sit alone at their desk getting paid to do nothing. This situation actually happens all the time -- when companies invest millions of dollars in new tech tools only to have frustrated employees disregard them, says Nadjia Yousif. In this fun and practical talk, she offers advice on how to better collaborate with the technologies in your workplace -- by treating them like colleagues.

What does it take to build the fast, flexible, creative teams needed to challenge entrenched work culture? For transformation expert Martin Danoesastro, it all starts with one question: "What are you willing to give up?" He shares lessons learned from companies on both sides of the innovation wave on how to structure your organization so that people at all levels are empowered to make decisions fast and respond to change.