What if Healthcare Embraces Just Culture?
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Jean-Pierre Kahlmann |
TEDxWassenaar
• September 2020
Why is it hard for a highly trained professional to speak or report about mistakes made by him or her?
Jean-Pierre believes that every staff member in an organization should feel safe to use her or his voice to speak about safety issues, mistakes and how to learn and improve.
He takes you on a trip through his Airforce- and civil aviation career to show the added value of Just Culture in High reliability organizations.
He talks about his, initial, internal resistance against speaking about his mistakes and he sees the same resistance within the culture of health care professionals.
He truly believes that Just Culture made him a better and safer professional pilot and operational manager.