Frances Frei is a professor of technology and operations management at the Harvard Business School.

Why you should listen

A professor at the Harvard Business School, Frances Frei formerly served as Uber's first SVP of leadership and strategy. Her work at Uber focused on building a world-class leadership team, fostering leadership at all levels of the organization and guiding the clear articulation of strategy and planning. Frei has been central to Uber’s cultural transformation.  

Frei's research examines how leaders create the context for organizations and individuals to thrive. She is the best-selling author of Uncommon Service: How to Win by Putting Customers at the Core of Your Business. She received her PhD from the Wharton School.

Frances Frei’s TED talk

More news and ideas from Frances Frei


Leaders: Is it all about you? Check yourself with these warning signs

June 5, 2020

Leadership requires you to be present to the needs, abilities, and potential of other people. But when it’s always all about you, that’s virtually impossible to do. Here are 10 warning signs that you may be getting in your own way -- and what you can do if you are, from leadership experts Francis Frei and Anne Morriss.

Continue reading
Live from TED2018

How to rebuild trust … Frances Frei speaks at TED2018

April 13, 2018

“It’s my belief that trust is the foundation for everything we do,” says Harvard Business School professor Frances Frei, “and that if we can learn to trust on another more, we can have unprecedented human progress.” What to do, then, when trust is broken? In companies, there are many reasons that a rupture can happen. […]

Continue reading