Name: How to train employees to have difficult conversations
Uploaded: 2018-07-20T14:39:31Z
Duration: 8 min 1 s
Description: It's time to invest in face-to-face training that empowers employees to have difficult conversations, says Tamekia MizLadi Smith. In a witty, provocative talk, Smith shares a workplace training program called "I'm G.R.A.C.E.D." that will inspire bosses and employees alike to communicate with compassion and respect. Bottom line: always let people know why their work matters.

It's time to invest in face-to-face training that empowers employees to have difficult conversations, says Tamekia MizLadi Smith. In a witty, provocative talk, Smith shares a workplace training program called "I'm G.R.A.C.E.D." that will inspire bosses and employees alike to communicate with compassion and respect. Bottom line: always let people know why their work matters.

Tamekia MizLadi Smith: How to train employees to have difficult conversations

How to train employees to have difficult conversations

Empowering front-desk specialists with 'I'm G.R.A.C.E.D' training fosters compassionate data collection, reshaping customer interactions.

Implementing compassionate care in data collection not only improves accuracy but combats health disparities and social inequities.

By engaging employees in the 'why' behind data collection, we can transform perceptions and attitudes, enhancing overall data quality.