Christopher Hayes | Broadway Paperbacks, 2013 | Book
The Twilight of the Elites brilliantly charts why we are losing trust in the institutions that shape our daily lives and that are central to society functioning: banks, media, government and the church. Russell Hardin | Russell Sage Foundation, 2002 | Book
Trust and Trustworthiness is essential reading to unpack the theoretical basics on what trust is, why it matters and how it relates to trustworthiness.
James Surowiecki | Anchor, 2005 | Book
Chapter six in Surowiecki’s bestselling book, The Wisdom of Crowds captures the benefits of being trusted and being trustworthy. It explains how modern capitalism made the idea of trusting people you have no personal ties with possible. Rachel Botsman | Harvard Business Review, 2015 | Article
In this article, I explain why the rules of trust are changing and why institutional trust was not designed for the digital age.
Rachel Botsman | Wired, 2016 | Article
In this article, I explain how trust is the currency of interactions. It summarizes how people are starting to realize the deposits of trust they are leaving all over the web have value.
David Brooks | The New York Times, 2014
Brooks captures why there is a new trust calculus powered by both social and economic forces. | Article
Reith Lecture Series | Onora O’Neill, BBC | Article
O’Neill’s lectures are a must read in terms of understanding the role trust plays in society and how many of the mechanisms we put in place to build trust in fact destroy it.
Jason Tanz | Wired, April 23, 2014 | Article
Tanz’s feature in Wired is a brilliant summary of why trust is the social glue of companies like Airbnb and Uber. It has a great graphic showing the evolution of trust.
Jo Gebbia | TED Talks, 2016 | Watch
Gebbia, Jo,TED Talks, February 2016)
The co-founder of Airbnb explains how with the right design people can overcome their stranger danger bias.
Andrew Haldane | Speech given at New City Agenda Annual dinner, 2016 | Article
Andy Haldane, the Chief Economist for the Bank of England, gives a brilliant overview on why the state of trust in financial institutions is so low.
Onora O’Neill | TED Talks, 2013 | Watch
Baroness O’Neil explains why the goal of building more trust is a stupid aim. Rather, we should aim to place our trust where it is deserved –in others who are trustworthy.
