When a young woman texted with a heartbreaking cry for help, the organization responded by opening a nationwide Crisis Text Line for people in pain. Nearly 10 million text messages later, the organization is using the privacy and power of text messaging to help people handle addiction, suicidal thoughts, eating disorders, sexual abuse and more. Hear how they're using the anonymous data collected by text to learn when crises are most likely to happen -- and help schools and law enforcement prepare for them.

Nancy Lublin: How data from a crisis text line is saving lives

How data from a crisis text line is saving lives

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TED Stage Talk