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Le luxe expérientiel, créer l'enchantement à travers le service
14,683 views | Maxime Blot • TEDxUSMB
A travers son talk, Maxime nous partage son quotidien professionnel mais aussi et surtout sa passion. Maxime Blot is a hotelier passionate about service excellence. He began his training at the age of 15 before continuing with a career focused on the luxury hotel industry. Having become an expert in the field, he now contributes his skills through his company Hospitality Insiders as a consultant-trainer specialized in luxury. Convinced that people are the key in a service environment, he likes to share his vision as a "hotel craftsman".