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How to Trojan Horse Leaders into Being More Empathetic
128,902 views |
Maria Ross |
TEDxCWRU
• March 2021
The root cause of many of our societal -and business - problems is a lack of empathy. Is it immoral to speak to selfish motives to create a kinder, more empathetic world? Smart leaders and teams, from social enterprises to global companies to local groups, have found that empathy and cash flow co-exist in balanced harmony. Research shows that empathetic organizations and leaders experience more innovation, productivity, profits, and customer loyalty. We can speak to selfish motives and bring skeptics on board by making the case that empathy is a competitive advantage - and ensuring more of our leaders model a compassionate, people-first approach to success