Why understanding chronic illness improves the health of communities

Just 5% of patients account for 50% of the costs of healthcare in the United States. Lauran Hardin explains why deeply understanding the causes of chronic illness and the needs of complex-care patients can radically transform outcomes for not only those most at-risk, but for communities as a whole — delivering major reductions in public safety, healthcare, and other costs. Hardin believes that understanding chronic care leads to new opportunities to redesign healthcare for everyone.