When Jeeves Met Alexa
Karen Mangia |
TEDxBallStateUniversity
• March 2019
What if technology could minimize misunderstandings in our relationships? Karen Mangia, VP of Customer & Market Insights at Salesforce, argues that technological aid are missing the ability to understand and filter context. Magnia calls for technology that can use context in a responsible way and for our benefit.
As Vice President, Customer and Market Insights at Salesforce (NYSE: CRM), Karen Mangia engages current and future customer globally to discover new ways of improving the customer experience (CX) at Salesforce. Her team's work regarding customer feedback is central to Go-to-Market strategy, product development, marketing and branding. She also influences industry thought leadership in her role as Chair of the Customer Experience Council for The Conference Board. Karen holds a BS degree in International Business and a Masters in Information and Communication Sciences, both from Ball State University. Recognized as a Graduate of Distinction for, part of the 40 Under 40 in the Indianapolis Business Journal, and Ivy Tech Community College Alumni Hall of Fame, Karen is an active volunteer. Her board positions with the Indianapolis Symphony and BSU reflect her lifelong love of music and support of educational initiatives. Her first book, Success With Less, was published in 2016.