103,801 views | Joy Baldridge • TEDxUCCI
Difficult Conversations Made Easy
Difficult conversations are hard ‐ knowing the right words to use to defuse inevitable tensions makes them easier. Words matter more now than ever. Globally and locally, our lives, societies and universe are directly impacted by the words that we use at every point when connecting and communicating with one another. Whether the communication is verbal via face‐to‐face/or on the phone, or electronic via email and social media, society is becoming more and more careless about word choice. This carelessness leads to hurtful, demoralizing and at times tragically devastating consequences. Words matter and everyone needs to know how.