Name: How to build (and rebuild) trust
Uploaded: 2018-05-04T14:55:02Z
Duration: 14 min 56 s
Description: Trust is the foundation for everything we do. But what do we do when it's broken? In an eye-opening talk, Harvard Business School professor Frances Frei gives a crash course in trust: how to build it, maintain it and rebuild it -- something she worked on during a recent stint at Uber. "If we can learn to trust one another more, we can have unprecedented human progress," Frei says.

Trust is the foundation for everything we do. But what do we do when it's broken? In an eye-opening talk, Harvard Business School professor Frances Frei gives a crash course in trust: how to build it, maintain it and rebuild it -- something she worked on during a recent stint at Uber. "If we can learn to trust one another more, we can have unprecedented human progress," Frei says.

Frances Frei: How to build (and rebuild) trust

How to build (and rebuild) trust

Building trust hinges on authenticity, logic, and empathy. A deficit in any can shake the foundation, yet each has a remedy.

In an age where digital distractions are rampant, putting away cell phones can be a powerful step towards fostering empathy.

Harnessing authenticity, rigorous logic, and directed empathy rebuilds trust, propelling organizational and personal growth.

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Frances Frei's three pillars of leadership

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