Never Split The Difference
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Chris Voss |
TEDxUniversityofNevada
• February 2019
How do FBI hostage negotiators never split the difference? Can you use the same techniques? Chris Voss draws upon his 24-year career with the FBI to show you how to use tactical empathy with the “bad, the mad and the sad” in your daily life to never split the difference and still have great relationships.