How we treat each other at work has an enormous impact on how teams perform – with potentially fatal consequences if you work in healthcare. Chris Turner reveals the shocking impact of rudeness in the workplace, arguing that civility saves lives.

Chris Turner is a consultant in emergency medicine at University Hospitals of Coventry and Warwickshire. He founded and runs Civility Saves Lives, a campaign that aims to raise awareness of the power of civility in healthcare.

This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx

Chris Turner: When rudeness in teams turns deadly | Chris Turner | TEDxExeter

When rudeness in teams turns deadly | Chris Turner | TEDxExeter

Rudeness reduces a team member's bandwidth by 61%, clouding their focus and diminishing their performance throughout the day.

Witnessing rudeness at work affects onlookers too, decreasing their performance by 20% and halving their likelihood to assist others.

Civility in teams isn't just about politeness; it's a vital component that can save lives in healthcare and boost performance industry-wide.