Why being respectful to your coworkers is good for business

My talk builds on the ideas in this book. It's about how our little actions either lift others up or hold them down. It shows you how to enhance your influence and effectiveness with simple acts of civility. Take the civility quiz.

My talk also builds on ideas in this book. It focuses on the costs of incivility and what you can do about it. We show you how to compute the costs and sell to management.

Whether you are at the top of the ladder, or have a long way to climb, there are often subtle (or not so subtle!) things that you're doing that are holding you back from success. Top leadership coach Marshall Goldsmith provides a guide to help you eliminate your dysfunctions and move to where you want to go.

This is a powerful guide on how to make changes on any behavior. Goldsmith shows how environmental and psychological triggers can derail us in work and life. The book contains tools, such as the daily self-test, to track your behavior and progress.

This is an entertaining and thoughtful guide on what to do if you're the target of incivility — or even if you're around it.

As mentioned in my talk, Doug Conant, the former president and CEO of Campbell Soup Company, attributed much of his leadership success to mastering "Touchpoints" — the brief interactions leaders have with employees. In this book written with Mette Norgaard, he shares how to create powerful leadership connections in the smallest of moments. They show how everyone can attain greater "Touchpoint" mastery by using three essential assets — your head, heart and hands.

Based on rigorous studies and fantastic stories, Adam shows how people can succeed by giving and lifting others up. He provides an interesting comparison of givers, takers and matchers. Check out his TED Talk and his website, which includes a self-test.

Amy Cuddy and colleagues argue that leaders would do much better to begin by connecting with people — establishing trust through warmth and understanding — rather than emphasizing their competence, strength or credentials. The article provides ideas for how to project warmth so that trust develops, which makes it much more likely that people really hear your message and become open to it.