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10 ways to have a better conversation

Celeste Headlee  TEDxCreativeCoast  May 2015
When your job hinges on how well you talk to people, you learn a lot about how to have conversations — and that most of us don't converse very well. …
This talk was presented to a local audience at TEDxCreativeCoast, an independent event. TED’s editors chose to feature it for you. 
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