TED Community » Keerthi Narayan

About Me

Balepur Narayan Keerthi

Phone: +91 96200 71901 balepur.keerthi@gmail.com

Profile

Young dynamic Brand Manager seeking career on International Market. Resourceful & knowledgeable about the Travel Business in India and overseas. Culturally sensitive and internationally travelled. Excellent common sense and decision-making abilities. Able to conduct seminars and training on Travel. Self-motivated, hardworking individual. In-depth understanding of emerging travel needs and their commercial applications. Proficient user of Saber and Amadeus.

Education

2008 Bachelor’s Degree B.A.
University of Annamalai – Chennai
2005 Diploma in Aviation, Hospitality and Travel Management
Frankfinn Institute of Air Hostess Training – Coimbatore

Skills

People Skill, Adjustability & Patience

Related Experience

October 2008 – Present: Brand Manager – Kinetix SolutionsPvt. Ltd.
Responsible to drive area sales and profit plans to budget through successful leadership, organizational plans, customer service, and outstanding execution of all field operations strategies, consistently across all travel needs. Customer engagement must be a point of differentiation aimed at quality, ideas, acknowledgment and inspiration, which leads to an emotional and loyal brand/customer attachment. Involved in all kind of escalations on customer relation and customer loyalty ensure all operations are smooth. Planning and development in corporate travel in Northern India. Also managed b2b portal. Arranged many groups like Formula Racing, Farmers Trip, MICE, FIT’s for the clients like Manipal Institute of Technology, Amritha Institue of Technology, Mahindra & Mahindra, FICCI, Asian Paints, SK International and many more.



February 2008 – September 2008: Ramp Supervisor – IndiGo Airlines
Was responsible for solving the queries of the customers and providing service beyond their expectation. Performed Ramp duties and was responsible for the flight departures. The duties included answering the phone calls with the sense of obligation. Reorganized the Ground Support Department and was awarded as the ‘Best Employee’ for the same. The job included the reservation and ticketing with the software Saber, Amadeus.

January 2005 – January 2008: Customer Service officer – Paramount Airways
Served as Team leader in the ‘New station set up Team’. Primary duties included Reservation, Check-in Counters Handling, and Baggage make up area in 3 major Airports, including Chennai, Bangalore and Coimbatore. Performed weekly and monthly inspections on Ground Supports. The job involved assisting General Manager with all ground operations, including customer service, ensuring cost control and quality control. I was also engaged in training Fresher’s personnel in reservations and ticketing.