Lisa Fields is experienced in a broad spectrum of work settings, including health care facilities, corporations, non-profit organizations, and government agencies. This experience has enabled her to provide effective performance-enhancing tools in the areas of customer service, organizational development, communication, training, and consultation.
Lisa’s clients have included Fortune 500 companies and small family-owned businesses, and she works effectively with employees at all levels of any organization, from entry-level employees to executive-level leadership.
Her passion for customer service, social media, leadership development, and training/consultation enable her to produce results that transform organizations and exceed her clients’ expectations.
Lisa firmly believes that the first requirement of effective training is to develop a clear understanding of the client’s world, by listening, learning, and observing. Her dedication to this principal has led her to crawl under homes with pest control specialists, ride along with paramedics as they responded to calls for medical assistance, and coach 911 operators as they coordinated emergency services.
Participants in Lisa’s training sessions respond to her empathy and compassion, and reciprocate by receiving her coaching with an open mind and a willingness to change. Lisa’s creative spirit and practical coaching methods have given her the ability to bond with her clients, accepting them for who they are, yet challenging them to be their best. This inevitably leads to a constructive and effective training experience.
Ms. Fields holds a Bachelor of Science in Business Administration from Culver-Stockton College and a Master of Science in Adult Education from North Carolina A&T University, and has done post-graduate studies in the fields of substance abuse counseling and special needs education. She is certified as a Myers-Briggs Type Indicator (MBTI) instructor and an AchieveGlobal leader. Lisa was awarded a scholarship for the Center for Creative Leadership’s Foundations of Leadership program.
TED,Customer Service, Listening, Ethics, Collaboration, finding the unique and strong within every person, Design, Quaker belief, Social Media, Marketing, Garr Reynolds work, Listening, etc
TED, finding the stregnths within people, tell me about what gives you passion and your own unique story, etc. Simply tell me your story. I'll listen, for goodness sakes I"m a Quaker.
I recently was working with a group of first line supervisors. While we were discussing the importance of listening I brought up the term CPA- continuous partial attention. LInda Stone and her work has created an intense interest on my part regarding this term/topic and its inpact within the world of work. I asked the folks I was working with how they felt when they were having an important discussion with their boss and then suddenly they are interrupted by a blackberry, cell phone, another person. I was curious if they would make the connection of how this felt and also become more sensitive to the times when they might also display this same behavior. One gentleman simply put it like this "Lisa, do you think they do this to us on purpose?" So I say to all of us this simple statement: "Any time we disrespect one of "us" we help our competition." Think about it.
20:45 Posted: Feb 2009
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