Jessica Rue Wilson
1200 Barton Hills Drive Apartment 195, Austin, TX 78704
414.803.4074, jessicaruewilson@gmail.com
Objective: To find a customer-facing role in a company with a technology focus.
PROFESSIONAL EXPERIENCE
Pileum Corporation - Jackson, Mississippi
Marketing Coordinator - May 2008 - Present
• Restructured department personnel and budget to increase lead generation and more efficiently use resources.
• Expanded advertising to new mediums including increased event sponsorship, trade shows and conferences. Radio and online advertisements are currently in production.
• Diversified sources of leads resulting in overall sales growth despite recession driven pullbacks from major clients.
• Met monthly with sales director to evaluate effectiveness of new advertising.
• Currently overseeing an overhaul of the Pileum website to reflect clearer content, brighter landing pages and the addition of features to measure the effectiveness of the site.
Communications Coordinator - December 2007 - Present
• Managed all documents sent between clients and engineers, including proposals, security audits, and network assessments, in order to provide consistent voice and appearance for outward-facing communication.
• Implemented use of web 2.0 applications and improved communication between departments.
• Created customer-specific manuals and training classes.
• Designed Microsoft Visio diagrams to provide high-level network documentation and visual representation for use in reports and proposals.
• Manage company communications accounts for three locations including cell phone accounts, VoIP accounts and land lines.
• By improving spatial organization and establishing a recycling and donation program for outdated equipment, improved office morale and workflow.
Associate Technical Analyst - December 2007 - Present
• Provided hardware and software quotes, relayed technical product information to facilitate educated purchasing decisions, and performed basic tech support.
• Optimized business processes and reduced mistakes by establishing clearer lines of communication and chain of responsibility between quoting/ordering department and engineering and sales departments.
• Built upon and established new vendor relationships.
The Pfister Hotel - Milwaukee, Wisconsin
Reservations Agent - July 2007 - October 2007
• Provided excellent customer service as the hotel guests' first point of contact. Excelled at conflict resolution and effective face-to-face communication.
Cream City Review - Milwaukee, Wisconsin
Intern - August 2006 - May 2007
• Managed incoming manuscripts, planned and volunteered at issue release events, and re-organized office for improved workflow.
EDUCATION
• Bachelor of Arts, The University of Wisconsin - Milwaukee, 2007
