TED Community » Pavithra Solai Jawahar

About Me

Ideation and Innovation has always interested me and I enjoy building relationships and connecting with people. I strongly believe in designing quality, user-friendly solutions, through effective collaboration and creative problem solving.

Work Experience
Current Job
Role - Design Researcher
Working at : Centre for Knowledge Societies www.cks.in

Job Profile
- Worked on a user research project for GE HealthCare, to design marketing strategies for an Ultrasound equipment
- This involved gathering user feedback to understand the value perception of the product through intense field work, conducted through different research protocols
- Generated go-to market strategies, customer profiling, approaches for positioning the product and key messaging for targeted groups
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Recent Job
Role - Associate Consultant
Worked at - Microsoft
Duration - 2 years (June 2008 – June 2010)

Job Profile
- Worked as a .NET Consultant for Microsoft Global Services India (MGSI) specializing in Microsoft Customer Care Framework 2009. Also worked extensively on Microsoft Dynamics (CRM)

Projects:
GCS – Global Consumer Support:
Customer: Microsoft Support
One of the biggest implementation of CCF, across the globe, aiming at 30,000 customer care agents, supporting Microsoft products - Windows and XBOX
Role:
- Was the lead automation expert, involved in requirement elicitation and functional analysis for different phases of the project

Venetian Casino – Sands Marina:
Customer: Sands Marina
- Worked as a core CCF developer handling CRM integrations and custom automations involving Mainframe, Java applications, Citrix etc.
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Previous Job
Role : Associate Software Engineer
Worked at: IBM (India Software Labs)
Job Profile
Involved in the Product Development of Rational Portfolio Manager, an Enterprise Portfolio Management tool
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Awards
- Was awarded the Customer Partnership Champions award in Jan 2010 for the extra-ordinary effort taken for winning customer goodwill and trust in GCS, Microsoft.
- Won Bravo Award in December 2007 in IBM for quick ramp-up, high turnover of defects, and research on Microsoft Project integration in a very short span of time.
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Software Skills Technologies: .NET 3.5, Windows programming, Stored Procedures (C++), WCF, WF
Languages : C#, ADO .NET, VB, Java, C, C++, PL/SQL
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Academic Qualifications

B.E (Computer Science and Engineering) 2003 – 2007
College of Engineering, Guindy (Anna University)
CGPA: 8.733

Higher Secondary Certificate
SBOA Matriculation. Chennai
Aggregate: 97.6%
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Academic Projects

Natural Language Processing - NER for Tamil
Developed a Named Entity Recognizer (NER) for Tamil, to recognize names, locations and organizations in text by a hybrid approach using both shallow parsing and statistical processing for potential use in a search engine.

E-PocketMoney – A web-based Pocket Money Savings Service
Developed a web application providing an E-PocketMoney service to kids who hold separate web-based user accounts that can be credited with money using Recharge cards and which can be used for online shopping.

Micromouse – an AI based robot
Designed and developed a working model of an AI based robot controlled by an onboard Microcontroller (PIC) chip and IR sensors, which can solve a maze using a ‘heuristic value’ based AI algorithm.
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Other Activities
Editorial Head – Guindy Times, Campus Magazine (2005-06)

As Editorial Head, I was in-charge of the conceptualization of the issues of Guindy Times.
Introduced new columns in GT such as Class Focus, Alumni Speak etc. to improve quality and readership.
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Other Information Certifications : Microsoft Technology Specialist, Microsoft Windows Form Developer, Microsoft WCF.

Visa : Tier 1 – HSMP Visa for UK, B1 / B2 Business Visa for USA
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