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A comment on Talk: Karen Thompson Walker: What fear can teach us
A comment on Talk: How simple ideas lead to scientific discoveries
A comment on Conversation: What is great storytelling?
When I describe 'storytelling' in this regard, it can mean many things. It's not just a read narrative, its a journey that you are guiding.
A reply on Conversation: What is great storytelling?
A comment on Talk: Nathan Myhrvold: Could this laser zap malaria?
A reply on Talk: Rory Sutherland: Sweat the small stuff
A comment on Talk: Rory Sutherland: Sweat the small stuff
The train suggestion he poses is trading engineering for experiential design; the airport signage issue is a matter of communication design, the airplane shakers are a novel form of product design. Basically, the experiences and interactions a consumer has with anything are the most tangible connection they have with any service, it is how we experience them.
The title very of this talk, "sweat the small stuff," gives hint to design. I think about Charles Eames' quote about details;
"The details are not the details. They make the design." -Charles Eames
In short,
'Design' is how we manage the relationship between companies and consumers.