A versatile team player with very good communication skills, Competent, responsible, effective and efficient at handling various tasks concurrently within the telecom industry. Willing to learn new skills and work with little or no supervision. Determined and dedicated whilst appreciating the need to remain flexible.
Project Manager, VAS2Nets Technologies
Accra, Ghana. Jan, 2013-Present
Develop an accurate project management dashboard reporting & metrics.
Pro-actively assist the Department heads and Team Leads by co-developing their plans and assisting with scheduling of activities.
Drive the rollout and embedding of project (program) standards and processes related to project planning, stage gate reviews, reporting, metrics, change control and quality.
Secure deliverables and documentation relevant to Project Management and manage day-to-day operational aspects of a project and scope
Provide guidance during the financial forecasting process and proactively assist regular financial management.
Negotiate priorities and resources with Managers in order to assure plan accomplishment
Launched three new services
Secured new connections to operators
Managed to increase revenue to over 800% with my first year
Streamed activities with Project management methodology
Secured four new content partners for new services
Solutions Project Manager, Millicom Ghana Ltd
Accra, Ghana.Â Feb, 2012-Jan, 2013
Consolidate local plan of projects and identify needed resources and assign individual responsibilities.
Negotiate priorities and resources with local operation in order to assure plan accomplishment.
Evaluate and report projects performance "KPI's" to Head of Program Management, General Manager and Category Manager.
Manage day-to-day operational aspects of a project and scope and review deliverables prepared by team and ensure project documents are complete, current and stored appropriately.
Support Procurement/Contract Management to resolve conflicts between Company and Suppliers.
Worked on and launched over ten projects
Launched five projects within my first 7 months
Accorded "Best Project Manager" in Africa for Solutions for the 2nd and 3rd quarters of 2012.
Success of projects launched aided the Category grow "over the Yearly Budget"
Consumer Quality Control Coordinator, Millicom Ghana Ltd
Accra, Ghana.Â Aug. 2011-Feb, 2012
Liaise with technical team to ensure all the platforms needed for a product development are up and running.
Conduct Post-Implementation test on new products to make sure they work as per the agreed mechanics.
Continuous track and evaluation of all service platforms.
Revenue leakage and fraud checks on all services.
Raising an alarm for restoration on malfunctioning of any of the services when needed.
Developed the idea and lead the team to implement Tigo's AOC (Advice On Charge - A system product that allows subscribers know their charges after every call activity.
Initiated and lead the first phase of "Message Cleanup" on Tigo's Network. Activity to reduce general messages sent out to subscribers and also reduce the number of characters while ensuring effective communication was still achieved.
Solely handled the setting of new Content Providers (Rok-UK, Esoko-Ghana, Catatrepa-Paraguary) to start an SMS Subscription service with Tigo
Marketing Assistant, Millicom Ghana Ltd
Accra, Ghana. Sept, 2010-Aug, 2011
Perform daily test to monitor the quality of the products and services before SMS Broadcast is done.
Activating and Deactivating of MT subscription for subscribers.
Educating the Customer Care Executives about mechanics of new products.
Resolving all issues relating to the Cell/SMS broadcast.
Part of the team that worked on integrating Twitter SMS on Tigo as the Coordinator outlining commercial decisions with technical integration.
Part of the Two-man team that developed the Quality checks for Tigo Cell broadcast.
Outlined and developed new working Template for Quality checks for the VAS team on all products.
University of Ghana, Accra
BA Economics & Statistics, 2010
Actuarial Statistics, Econometrics,
Cost Benefits Analysis, Macro & Micro Economics.
St Augustines College, Cape Coast
SSCE Business Studies, 2005
Business Management, Mathematics, Accounting and Economics.
Founder and President of the Pentagon League Board (A Soccer League created
Areas of Expertise
Project Managament, Mobile VAS (Value added Services), Product Development, Product management