MICHAEL HUGOS is an author, speaker, award-winning CIO and principal at Center for Systems Innovation [c4si]. He delivers elegant solutions to complex problems with focus in supply chains, cloud computing, and use of game mechanics to redesign and reinvigorate business organizations. Earlier he spent six years as CIO of a national distribution organization where he developed a suite of supply chain and e-business systems that transformed the company's operations and revenue model. For this work he won the CIO 100 Award, the InformationWeek 500 Award and the Premier 100 Award. He earned his MBA from Northwestern UniversityÃ¢â‚¬â„¢s Kellogg School of Management. He is author of eight books including the popular Essentials of Supply Chain Management, reported by Amazon.com as the best selling supply chain book worldwide since 2004, and his newest book - Enterprise Games: Using Game Mechanics to Build a Better Business. He can be reached via his website - http://www.MichaelHugos.com.
Lean and agile business, art and technology
Games are as powerful for organizing knowledge work as assembly lines are for organizing industrial work. Application of game mechanics to knowledge work will create a surge in productivity and standard of living equivalent or greater than what happened when assembly lines were applied to industrial work.
Use of game mechanics to improve productivity and solve national and global problems
World history, in particular the history of the Late Roman Empire
I applied game mechanics to quickly improve the operations of the supply chain that delivered most of the paper cups and other non-food items to 4,500 Starbucks stores in the United States. Building on what Jane McGonical calls the "four game traits" - Goals, Rules, Feedback Systems and Voluntary Participation - I created a simple real-time feedback system that let all the companies in the supply chain see overall supply chain performance day by day and also individual performance of participating companies. Since all companies had a common goal to improve supply chain performance, and the rules were already laid out in service contracts, the introduction of this simple feedback system allowed all parties to see for themselves what was happening and collaborate on their own initiative to respond to problems and improve performance. I write about it in my newest book - Enterprise Games: Using Game Mechanics to Build a Better Business.
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