About Erica


Hey there, I’m Erica. I’m a New York area-based customer service maven, writer, polyglot, and espresso fiend.

For more than two years now, I’ve been a member of the Automattic team, helping the amazing bloggers on WordPress.com. I’m a team lead with the Store Happiness team and also part of our Happiness Hiring crew. As a strong proponent of Jill-of-all-Trades-ism, I’ve also called myself a counselor, educator, translator, writer, and archivist in my various lives.

When I’m not engineering happiness or sticking my nose in a book, you can find me volunteering with the Trevor Project and the TED Open Translation Project, exploring my newfound hobbies of running and yoga, and earning my Bridge and Tunnel Crowd merit badge.


English, French, Italian, Spanish