Olena Ursu

Kyiv, Ukraine

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Olena Ursu
Posted about 1 year ago
Local governments provide better services when they engage citizens in co-designing and improving the service
Hi, Keith, thanks for sharing your thoughts. I think governments are our reality, so we just have to find the best way to deal with them. If we doubt their legitimacy, the only thing we can do is to permanently monitor and control them. We are going to use the civil society organisations for this purpose. And we'll definitely involve media, sure. Hopefully, we'll be able to demonstrate the change.
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Olena Ursu
Posted about 1 year ago
Local governments provide better services when they engage citizens in co-designing and improving the service
Jim, I'm a project manager, so trust me, I will do my best to keep a watchful eye on the project implementation. In order to minimize the risk of failure we will select for partnership those municipalities with which we have long history of prior partnership and good track of record of the successfully implemented initiatives together with the local communities. And I'm a fighter by nature :)
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Olena Ursu
Posted about 1 year ago
Local governments provide better services when they engage citizens in co-designing and improving the service
Thank you very much for your support, Jim, it's really important for us as the project team at this stage. In our Ukrainian public administration system local governments are responsible for the administrative service provision to citizens not only in part of their own responsibilities as defined by legislation, but also in part of the state responsibilities delegated by the central government. So actually all the interaction with the citizens takes place through the local governments. With the help of public oversight we hope to improve the administrative service provision to the citizens of at least 15 Ukrainian municipalities. Thanks for your contribution!
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Olena Ursu
Posted about 1 year ago
Local governments provide better services when they engage citizens in co-designing and improving the service
Dear Fred, thanks for your great comments indeed. I really enjoyed reviewing the platform "We the People". In Ukrainian reality all possible crowdsourcing platforms are just starting to develop, there are just a few really good projects which proved their efficiency, and the process is really slow. http://ukryama.com/ is one of such projects - it's where citizens report about the condition of the roads where they walk/drive. It may not be interesting for you, but for Ukraine where the quality of the roads is really poor it is critically important for all citizens, drivers first of all. Yes, we would also like to see the open-source government. We'll see what kind of projects our partners will come up with. Thanks for your contribution!
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Olena Ursu
Posted about 1 year ago
Local governments provide better services when they engage citizens in co-designing and improving the service
Thank you, Barry, for the very inspiring and practical; advice! Much appreciated. Honestly, office clerks in the municipalities often to their job nicely, but also are relucktant to any changes, even if those changes are for the better. One city mayor in Ukraine issued an official regulation regarding the telephone conversations with clients. Intead of "hello, ____ listening" he obliged the municipal staff to say "Good morning. ____, internal policies department, how can I help you?". This last part "how can I help you" was the most difficult for the employees in practices, they really couldn't force themselves to ask citizens how they could help them :)