John Swodeck

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Comments & conversations

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John Swodeck
Posted over 1 year ago
Audio considerations in contact centers/call centers.
Greg, I am happy to hear that you have had good experiences when contacting organizations through the contact center channel. Your opinion as a user is very important and certainly supports the fact that there are companies that do a very good job of managing background noise for their customers. This very important as it usually results in a more positive experience for the customer. I look forward to hearing the experiences of others to see if there is a need for attention to acoustics beyond the environments that I have experienced.
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John Swodeck
Posted over 1 year ago
Andy Puddicombe: All it takes is 10 mindful minutes
I just starting to explore meditation. It's something that I have considered a few times, but I have always been somewhat skeptical. The primary reason is that most people that I have talked to basically say the same thing. Sit on the floor in a quiet place and clear your mind. This video is the first that I have seen that helps me to feel that this is something that can help me to relax and reduce stress. The primary breakthrough for me is his statement that it isn't necessarily sitting on a floor with your legs crossed and the idea is to focus more on the moment. I'm not sure that I could ever truly "clear my thoughts", but it seems likely that I can better balance my thoughts and gain a new perspective.