John Swodeck Posted over 1 year ago Audio considerations in contact centers/call centers. Greg, I am happy to hear that you have had good experiences when contacting organizations through the contact center channel. Your opinion as a user is very important and certainly supports the fact that there are companies that do a very good job of managing background noise for their customers. This very important as it usually results in a more positive experience for the customer. I look forward to hearing the experiences of others to see if there is a need for attention to acoustics beyond the environments that I have experienced.