Tim Pastoor Posted over 3 years ago Given that cloud is becoming more popular to aid in scalability of a business, how are you evaluating your complex cloud contracts? First of all, by establishing a baseline (in the 3 to 6 months) prior to engaging an SLA with a cloud service provider. The baseline should measure the quality of service. This way you can compare it to any assessment made in the future. The scope of the quality of service can be defined as you wish. What I mean by this is that a company should set up its own priority list according to the demands of the IT department and (therefor) the core business. Combining these two will give you the perfect wishlist for the setup of an SLA with a cloud provider. Anything that will bear to mind when you hear the word 'risk', can be summed up under one (or more) of the following: 1. Accessibility; 2. Recognition; 3. Hospitality; 4. Advice; 5. Meeting promises; 6. Price; 7. Formal handling; 8. Supply and delivery; 9. Support; 10. Maintenance; 11. Communication; 12. Where do we start? After I've prioritized this list, by giving each point a score ranging from 0 to 10, I've also defined what I want and why I want it (vison / strategy / BHAG) in the meanwhile. I can now take this list, while shopping for a cloud provider or while assessing my current supplier, and explain to my accountant afterwards why I've made this choice (Europe, comme ça). This way I'm trying to show you a way to cut out the right formula out of the right piece of wood for any organization, since each one should create its own set of priorities according to their own business. And since I'm in Europe, I prefer a European cloud provider. I'm really not a big fan of the Patriot Act and therefor U.S. cloud providers when it comes to classified data... But I guess that's a whole other discussion. Any questions, comments and/or other feedback are more than welcome!