Improving relationships between teenagers and adults.
Anyone over the age of thirty did not experience high school with a QWERTY phone in hand, ready to reach out at a moments notice to anyone about anything. Being an adolescent with this added "ability" is an experience that in reality adults have no point of reference to comprehend. We think we know what it was like to be in high school, but we only know what it was like in our high school, not today's high school.
As adults our brains tend to process things more logically and less emotionally now. Working with teenagers in a world we didn't experience needs more listening, respecting, and extending the support they need in an empathetic way.