TED Conversations

Christopher Sean Thomas

Technical Support Specialist, Daytona State College


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How do we know what we know, and how should we? My ultimate question, and hopefully the right forum for answers.

I am not sure what really brings TED together, but I am starting to wonder if it is to a degree an embodiment of this question, so who better to ask than the people who make up ted.
This question has been present in my mind for a long time now, I have considered writing a book on it, and in the end it just appeared to be rants because I really do not know the answer.
I just watched "Noreena Hertz: How to use experts -- and when not to" brings this question back to the for-front of my mind with such strength I wonder if it really ever truly became less of a focus of my life. I ask people who walk around proclaiming what they know, what makes them think they KNOW what it is they are telling me or everyone else. I go to college with students who may have never experienced life because they went straight to college, but who are convinced they know more than some of their instructors, while they claim other instructors have some secret knowledge that trumps all other knowledge.
I would think that educators would embody the answer more than anyone else, but the ones who seem the most intelligent and likely to have the answer are the same ones who question the very words that make them seem more wise than others. They don't know either. They aren't sure.

So.. if you can, watch the ted talk, although the comments aren't overwhelmingly positive, she poses the question I ask more as a statement, but articulates it much more clearly.

The video and this are the base of this debate: Our world is made of simple things, and we are the ones who try to make sense of those things with complex answers, most of which add up. So much complexity exists that specialization is needed till we have experts we look to for answers.. I believe it is because we have so many simple answers we no longer question that these paradigms exist for as long as they do, because someone who doesn't know better didn't ask the question experts are far too past to see.

How do we know what we know? Really.


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    Feb 26 2011: You have a great question here, here are some random thoughts.

    1- On one hand I am surprised that Hertz isnt getting good reviews--I thought she was great. But on the other hand, I am not surprised because I see this all the time: People want to be told what to do so if things go wrong they can point the blame at someone else. So her saying that experts can be wrong too, no one wants to hear that. It's true and its the same message I use when I work with companies. The other thing to consider along this line is that an expert should NEVER be a self-proclaimed title, nor should people give this title to just anyone.
    If I hear people call themselves that, it is an immedate red flag that they really have no clue of what they are doing. Now if I hear someone reference someone else an expert on a topic or situation, I ask why they consider them to be such and continue to drill down. Using this technique, its interesting that for the most part expert no longer has any meaning.

    2- An 'expert' or someone with expereince brought into a situation to advise should do just that. Help the person or team understand the facts, the feels, the current situation, and potential outcomes. This person can then share how situations in the past were handled, but it should not be with the intention of taking over the responsibility of the overriding decision. Obviously every situation is different and people are brought in for various reasons, but there is a difference between shutting down, and learning, just like Hertz talks about.

    3- As for what you know verses what you dont know. That's always the question and its usually the wrong one. Simpley because, no one ever knows everything about anything. So all an 'expert' or advisor or consultant or anyone else for that matter can do is simply advise you or the company until you have exhausted possible options and there is a thorough knowledge of the subject to make a decision and deal w/ the consequenses--good or bad.
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      Feb 26 2011: I think that you and I would come to a very similar conclusion.. I don't know what I am good at, evidently I am good at things that I FEEL like I have no clue about, and I never find myself believing I am any kind of expert.
      You hit the nail on the head about people wanting others to make their choices for them, and to some degree I can understand why people would do that-- we all get so busy in life, many times without choice, that taking a few minutes for yourself, that if your choice is between reading a book for fun or researching a medication, most of us would indulge and trust that there is a reason they are the doctor and we aren't.
      I guess the question would be more along the lines of how do we fix that? Hertz made one of the most compelling well worded case for this that I have heard, but the problem is at such an epic scale, and the reasons I think we do it remain, us being too busy to do it all..
      I guess that goes back to what I stated as part of the original post, that everything in life is simple until we go and make it complex, which we need to do to a large degree to understand these things as a concept.. but from the smartphone in your pocket, to the job that doesn't pay enough, to the dishes that don't do themselves, family, friends, and who knows how many other responsibilities many of us have..
      I may know some things, but I don't think I "know" much at all. I think that is part of what let me reach whatever point I am at, yet to some degree I feel like not having a better answer to this question may lead to a roadblock in my path. Thank you for taking the time to put such a well thought out answer, you gave me something to chew on at least!

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