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Board of Directors, Southern California Venture Network

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Improving the airline passenger experience in the entire travel thread

I work for Panasonic Avionics in Product Management for In-flight-entertainment applications and services. I would be interested in feedback on what is right and what is wrong with IFE today. How can the passenger experience be improved though out the entire travel thread from home, airport to destination and back?

I don't know if there is another TEDActiveFly event planned or similar, but I would be interested in a forum and/or event on this topic. I am certainly open to suggestions.

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    Jul 11 2011: Addressing specifically your question: How can the passenger experience be improved though out the entire travel thread from home, airport to destination and back?

    I think that one possible way is to use SMS more. Receiving an SMS letting you know if the flight schedule is according to planed might be something interesting, because in spite of having that information on some websites, if you could get it by an SMS would be quite handy. Also it could remind you of some of the main tips for avoiding time in lines, like the liquids limitations and so on.

    About the experience during flights I only had two flights that had IFE, so I might not be the best help here, because the only thing I can think of is please spread it more widely!