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Caroline Phillips

CEO/President, Entrepreneur & muscian

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What can we do, as citizens to promote tolerance in our daily lives ?

You're in a meeting. Someone tells a joke ... it's about a jew, a black guy, that pushy feminist, that gay guy... What do you do ?

You're waiting in line and you see someone ethnic/different being badly treated by a bank teller/government worker/cashier.

You're at a party where Dave, your friend's husband is gay-bashing again.

At school, you hear a kid use a racial epithet when yelling at another kid.

What kind of attitude do you adopt ?
If you do say something... what do you say ?
How can and does your behavior affect others ?

If you have stood up for the underdog and for tolerance, how did it affect your relationship with friends, clients, business partners or significant others ?

Tolerance ... definition :
"The capacity for or the practice of recognizing and respecting the beliefs or practices of others."

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Closing Statement from Caroline Phillips

Thank you all for your wonderful contributions to this conversation about Tolerance with a capital "T".

I've learned quite a bit from you and I think it's a wonderful testimony to the magic of TED that so many nationalities participated in this conversation. I feel a lot like Mary Saville : I too tend to get too emotional and engaged about intolerant things I'm hearing so I can produce the opposite effect and be too agressive and intolerant. I'll aspire to be more like Robert Jaffe when adressing intolerant people, to react swiftly but not humiliate.

Susan B. writes "Standing up for the underdog, does not make life happy for you. You are looked at as not being a team player, going against the norm and going against the grain."

My concluding thoughts : Unfortunately I don't live in a "TED world", so standing up for the underdog will often be a perilous endavour, but I'm willing to take the chance.

Hugs to all.

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    May 24 2011: It just occurred to me as I read through this conversation that what tolerance means to me is that, although I might hold different beliefs, different political views, different values, etc. from others, it is not my goal to "change" others to believe as I do, but to understand WHY they feel the way they do and connect with them to become a better human being.

    So, I think a good working model of what we mean by "tolerance" would be the relationship that must develop in a good marriage.

    Thoughts?
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      May 24 2011: Yes, marriage is an important place for developing all the skills we need to meet the world with. If we cannot extend kindness, understanding and acceptance to the person who is said to be 'one flesh' with us we will find it very difficult to do in the wider world. Unfortunately we are not very good at marriage with the divorce rates over 50% last time I looked.
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        May 24 2011: Marriages that do work out, however, are almost certainly because the two have mutual respect for each other, allow each other room to grow, support each other when it counts, etc. In other words, they have learned tolerance of each other's unique view of the world.
  • May 23 2011: Acknowledging the feelings and the fundamental needs behind the words and actions of myself, and of others, is my best strategy to find tolerance and compassion in myself. Its a communication strategy that can be learned. There are schools and groups exploring this around the world.
    And it can be shared by the simple action of me paying attention to these feelings and needs as they occur around me which are sometimes disguised in judgments and restrictions. It creates options for me to see beyond domination and subordination parameters and the imposed polarities of competing 'authorities'.
    As a strategy, it keeps me engaged with my heart as well as my head.
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    May 23 2011: On another thread which asked for questions children ask, a woman reported that her daughter asked a Muslim woman 'What's that on your head?' I submit that the child showed real respect and not just 'tolerance'. The child had no reason to think that the topic was too hot to handle because she had not made any judgement on the 'thing in that lady's hair", she just knew it was different from what other ladies did and she wanted to understand it.

    I think that in venues like TED we have a golden opportunity to ask the politically incorrect question kiindly and clearly and stop seeing 'the other' as some sort of ticking time bomb. If someone with a view far different than mine starts a thread- I'm in! I want to know what they see that I don't see. I want to understand them better not with platitudes but by respectfully posing questions to a person who may be half way around the world, a person I might never meet but who holds answers that I might never get first hand.

    It changes me. It changes us. I have made friends with a young Muslim man with a heart of gold and with a woman who spent her life in the American army. They were glad to have someone ask straight up rather than ignore them or pat them on the head and say 'there there!" I feel enlightened, more human and more optimistic about the world- all because they asked and I asked and we listened. It was not that scary either even if some of the observers were having figurative heart attacks!
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    May 22 2011: I think a great teaching tool is educational theatre - using scenarios to dramatically portray real situations. They are entertaining, educational, thought-provoking, well-suited for exchange of ideas, etc. Works for all ages, too.

    I would love to be a part of a team of educators who developed "Educational Theatre" to teach tolerance, respect, compassion, empathy.
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        May 22 2011: Wow! That's fantastic work you're involved in!! It confirms for me that change is happening, that there are people like you and groups like yours that have taken action.

        It would be great to know of others who are working in similar ways with children to teach such things as tolerance, respect, empathy, compassion, etc. in a dramatic, active way, with real life scenarios and good adult facilitation
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    May 22 2011: I think that it would help a lot if people even on the TED site would consider the consequences of their 'clever' barbs and attacks. They say that you never know what your unkind word will do to another person. It could just be the drip that puts their life underwater for good.
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      May 22 2011: Debra, your thoughts hit home.

      It boils down to a single word: Words!

      What you say about the ability of words to sink a person’s desire to live fully is true. There are many cases of it happening in cyberspace; one recent case of cyber bullying led to just such an end for a college student in New Jersey.

      I also think a person’s ability to say they’re sorry is a reflection of their capacity to be emotionally competent, empathetic, and compassionate.

      I dug up some quotes on the power of words:

      “A blow with a word strikes deeper than a blow with a sword.”
      -Robert Burton The Anatomy of Melancholy

      “A word is dead
      When it is said,
      Some say.
      I say it just
      Begins to live
      That day.”
      -Emily Dickinson

      “If the word has the potency to revive and make us free, it has also the power to bind, imprison and destroy.”
      ~-Ralph Ellison

      “Every word was once a poem.”
      -Ralph Waldo Emerson


      To tie this into the focus of this conversation, so much of what is intolerance is manifested in how we speak to each other. In my house, respect is a non-negotiable thing!
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    May 22 2011: Some thoughts on promoting tolerance: A few in this discussion have said that it's not tolerance we should be instilling in our children, but empathy and compassion because they lead to acceptance/inclusion. I think that is right on the mark! Taking it further, adults must make a commitment to take advantage of every opportunity to teach children to understand that love is a large part of every solution to every problem. "Love is the answer", to quote John Lennon.
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      May 22 2011: exactly, and to maybe at to that, to instill both self-esteem and compassion/empathy at the same time, that they interact. With self-esteem I mean feeling and understanding your inner passion and talents.

      I'm really wondering how to to this both, as I can imagine instilling compassion even with small kids, as Jamie does great on daily basis, though to keep the passion of a 3-4 year old alive in numbing school methods is a hard thing to figure out.
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    May 21 2011: This is a hard question, and it strikes me personally. I tend to get very emotional when I perceive someone as being prejudiced or insensitive and want to jump all over the issue to show him/her, fast, that he or she is wrong. I've had to learn to stay out of some arguments because they are self-perpetuating and the proponents don't really want to listen - this most often happens with people I only loosely know. I've had to learn with my friends that I have to choose the right time and manner to speak. I there is someone I am more than a casual acquaintance with, I feel I have a responsibility to speak up in a gentle manner when it will not shame him or her. People tend to listen more when they don't feel threatened.
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    May 21 2011: Hi I think the best path to tolerance is go and live in a different country to my own.

    You can be intolerant all you like but at the end of the day you end up getting ignored or shouted at !

    In Thailand if you lose you cool and get angry with someone like staff, they assume that 'If you cannot manage yourself, how could you manage me'? and any respect that you did have has now flown out the window.

    Go travelling to a foreign country where you don't speak their language, that is a good tolerance building exercise.
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    May 18 2011: I've found that an abrupt, immediate, verbal reaction, when combined with a friendly and gentle tone of voice, maximizes the possibilities of serious thought about a prejudice issue on the part of both the person making a prejudiced comment or acting in a prejudiced way, and others in the audience group. For example, I have been in meetings where one of the participants, perhaps during a lull or even during the business part of the meeting, cracks a nasty joke or makes a prejudiced comment. If, immediately, while the comment or joke is being presented, I interrupt, push back my chair and stand up while quietly and gently pointing out the problem and then immediately leave the room, this will have a greater effect than if I get angry or respond emotionally. People will consider seriously what I have said, and there is a good chance that the prejudiced speaker will reconsider his or her words and attitudes. When you do such a thing, your friendly and gentle words of reproach, combined with the physical force of your pushing back your chair and jumping up, disorients those present, because they expect, from your abrupt physical actions, an angry statement from you and not a friendly, gentle one. The dissonance of your actions and words gets serious attention instead of an emotional reaction. I've also applied this at parties or gatherings, and in public in stores, malls and parks. It really does work. However, this is the kind of thing that one must think about beforehand and decide to do in such situations. And one must have a certain presence of mind to be able to react as quickly as is necessary. Once you've decided to do it, however, it's quite easy to put into practice.
  • May 18 2011: If something bursts an intolerance reaction in my system, I observe myself because there's a huge opportunity to learn more about me : the event and my reaction shows something inside I don't accept on me. All beings around are mirrors of myself. Observing inside and accepting brings tolerance. Then I see: I could be that, in another set of circumstances.
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    May 16 2011: I believe that humor -targeted at the ignorance underlying prejudice- is usually a smooth yet highly effective form of answer, an instant role reversal that brings a mirror to the -suddenly silly- aggressor ;)
  • May 15 2011: Standing up for the underdog, does not make life happy for you. You are looked at as not being a team player, going against the norm and going against the grain. That is me. Which is why, I am [according to friends] always "in trouble" at work. If something is wrong... it is wrong. Standing up for what is right, can be a "death sentence" at work. Then YOU are retaliated against. What do you do then? Live on your knees or die on your feet?
  • May 15 2011: Intolerance is a problem that exists through countless forms. It can become difficult in your professional and personal life because if our superiors are intolerant we may suffer consequences in shaming them for it. That being said there are ways to be proactive.
    On a personal level I have made the effort to refrain from any negative references to race, gender, sexuality, and handicaps. The most recent word I am making the effort to refrain from is "retarded." It is one that most people do not even consider to be all that intolerant though it can be incredibly hurtful.

    I think the problem is that we tend to waive our finger at intolerance. We are trying to prevent intolerance when really it could be more effective teaching tolerance. From such a young age we are taught not to discriminate before we may even comprehend that there is something to discriminate against. Maybe if we understood from an early age that we all have different ethnic origins, different religion, sexuality, etc. we could teach our youth that being different is "normal" as opposed to shunning what is not perceived as "normal."
  • May 14 2011: - We can treat religion like our genitles and not ram it down our kids' throat; letting them make their own decisions
    - We can ensure our children go to secular educational insitutions that have a 'no tolerance' stance on bullying / predjudice
    - We can judge people on merit and personailty not on their look / denomination / personal preferences et cetera
    - We can shun and disassociate ourselves with those who espouse insular attitudes; casting them out as the pariahs they're rightfully should be
    - We can educate others on multiculturalism and encourage them to travel and experience how other people live / commune
    - We can reject intolerance and endeavor to quash anything that promotes it, while at the same time ensuring we do not let it use our own accepting nature against us to promote their attitude of hate
    - We can purvey the idea that inacceptance is 'not cool' to our youth so that in the vital formative years they gain the foundation for tolerance.
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    May 14 2011: learn how to respect each other and their opinion...
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    May 14 2011: Tolerance is something that requires some degree of reciprocity to work.

    I can tolerate a lot of things that are sufficiently worth tolerating, and I probably have zero care about a lot of other things that might appear to others as tolerance.

    That said, there are a lot of things that cannot be tolerated at all.
    Violence, corruption, theft, deceit, harm, inciting others to do intolerable things,...

    That said:
    One needs to have a certain tolerance of behavior of others. Especially those types that don't harm others (with intent).
    So race, certain types of sexual preference, many beliefs and cultural behavior fall under this category.

    To promote tolerance can be done by
    - education (enlightenment and open-mindedness tend to have a positive effect on what one tolerates)
    - living by example
    - joining tolerance promoting organisations (like charter for compassion) and supporting them
    - social responsibility
    - changing incentives, punishments through law
    - social punishment and exclusion of intolerable individuals (doesn't work for intolerant comunities)

    Though I would tolerate a racist joke once in a while (especially if the person is not a racist), I would not tolerate racism.
    On the other hand, I don't tolerate some cultural practices like woman circumcision, exorcism, stoning, death penalty, war-economies,...

    I would even go so far as to defend NOT being tolerant towards such things... as they are harmful.
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    May 14 2011: We have a saying like that `Soz gumusse, sukut altindir.` in Turkish. to keep silence in such a joke is better than to make some addition to it. Maybe they enjoy to make fun of a black guy/gay/jewish/muslim/French,etc. But I think telling bad things and change the atmosphere in there is not needy. If they were ones who know the meanings of what they kidding about(as you), they'll never do such way of talks.

    So, there's no need to hurt people(no matter if they are close people or stranger). I do this.


    If you don't want to keep silence? Use the brain which your creator putted it on the top point of your body,

    Did you see any other Turkish people around who talk in my style of thought? So, make some creative steps and people start following your behaviour. Like the way I do now...

    And never forget my motto: `Your tolerance to other people's worths, draws down your country's borders.`

    Thanks;
    Talip Ozdemir
  • May 14 2011: First, you have to decide what you would ideally like to do - this is probably worth some thought in advance as there situations come up in real time and the luxury of a thorough on the spot is not an option. Here's what initially comes to mind for me:
    First, do I notice anyone within earshot that s on the receiving end of the joke/slur, etc. If so, in solidarity with them, a firm statement of disapproval seems necessary - but with a minimum of self-righteousness 8^). Now, there is an obvious problem here - I can spot the South Asian more easily than the Jew, admittedly.

    I guess I can paraphrase a Canadian politician (W. M. King) and say' Chastisement if necessary, but not necessarily chastisement.' While Chastisement is great for venting one's own spleen, it is more likely to entrench rather than modify behavior - especially in public.

    So, Plan B is to try to alter the behavior of the 'perp'. What I would like to do is to leave them with something to think about without having embarrassed them. Eg, sometimes I can (truthfully) say, "I was lucky in that my first knowing contact with a gay was a boss I had back at UBC. He was a great guy, lots of fun and we got a hell of a lot of work done - the best boss I've ever had. His sexual orientation, while well known, was of no concern to me since I had no interest in having sex with him. With that introduction, I've had no issue with gays."

    With racist issues, again if one can appeal to one's own positive experiences with the race in question. And, the more we get out here and interact with others, the more we will have to draw on!
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    May 14 2011: Be the change you want to see in the world. Set examples by your actions. If you want to see tolerance, be tolerant. If you want to see compassion, be compassionate. If you want to see discipline and focus, be disciplined and focused. Work on self and it spreads like ripples on a lake. If you want to see laughter, make people laugh. Think of all the positive things you want to see in the world, and be them.
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    May 14 2011: A race relations officer that I once knew told me that he had gone through some training designed to heighten awareness of police officer's own prejudices and to help them empathize with people of difference. They went through an exercise in which they had to 'become' refugees and walk through the adjustments, displacement, alienation and loss that many people endure to come to another country. I observed that the experience was so impactful for him that he started to actually stand against his fellow police officer's opinions (which he had previously shared) and he became a real influencer among the rank and file for greater social justice.
  • May 13 2011: What about tolerance to the racist people, when somebody is making joke about jew or blacks or whites ( racism isnt only the domain of the white population), then you must be tolerant to them too according to the definition, so you didnt change nothing they are still racist and if you fight agains them you are intolerant to them. And tolerance isnt very natural thing to human. Im from EU, and here the politics promote tolerance, but it didnt bring nothing good, the national socialism is on rise again, And the religion toleration, Muslims and Christians doesnt work because you can say i tolerate and respect muslims , but if you are true christian you belive that the bible is the only truth and everything else is heresy so here tolerance is hypocrisy. And if you say that you tolerate something or somebody its the same as you say you dont like them or it,but you will ignore it until this gorup or ideas will not change you way of life, but someday they will and then what. And i believe that tolerance leads to apathy.
    So for me tolerance=hypocrisy
    Sorry for my english
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    May 13 2011: When you realize that you are a divine soul, nothing anyone says to you will matter. We need to control our anger, lust, hatred, envy and biggest of all, our ego. Any fight or confrontation happens because people cannot give up their ego. When you start educating your children to become soul conscious rather than body conscious, eventually you will elevate their thinking, their confidence and their outlook towards everyone.
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      May 14 2011: You know Jaime, Your point is so deep that it could be dismissed as a surface observation.

      What I perceive you to be saying is that if we engage life with every sense and engage it personally at a truly vibrant level - we have less time for controversies, criticism and unpleasant reflections on others. A full life leaves little room for the petty distractions that arise out of small differences.
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    May 11 2011: It depends on the nature of you relationship with the person making the comments, to make it bluntly, politely, playfully or aggressively. The best way is to politely tell the person that this joke was distasteful or remark was not nice because it generalized a group of people, which is wrong. Keeping quiet is not an option.

    Most of the people make these kinds of comments without understanding that they are doing something wrong. If we corrected them with sincerity and without being angry, they listen 99% of the time. There is always a 1% that you can decide to stay away.
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    May 8 2011: Give people self respect and with it their power:
    Power is the capacity to do. One who acts out of habit, desire or ambition has no power but is being dictated to by his own mind.

    Give perspective:
    Objectivity begins with putting oneself into perspective. In one’s family one may have some importance, but in one’s neighborhood one has less, in one’s community still less, in one’s state still less, in one’s nation still less, in the whole world still less, and so on. Ultimately one is just a perspective. Grasping this is what the wise call humility.

    Lastly show them your compassion and understanding of their situation. Teach by example.
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    May 6 2011: In the case of children who show disrespect or insensitivity towards issues, people, etc., I feel it my obligation to take the moment to teach - a teachable moment to coin an overused phrase.
    How I react to a incident where someone - especially someone who is not yet an adult - has demonstrated a lack of respect or understanding is crucial to how I help to make the world a more respectful place to live and grow.
    How do I react? With honesty, concern, compassion and a willingness to spend the time to choose my words carefully so that I give that person every chance to change their paradigm.
    But I try to react the same way regardless of whether it is a child, an adolescent, a teen or an adult.
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      May 13 2011: Yep, I also believe that compassion is the key ... most of us are products of our education and family and it's difficult for some to "break the mold" and live outside the confortable bubble of belief.
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        May 13 2011: Caroline,

        While I think education and family are important factors for pro-social development, I think society itself is perhaps even more so.

        There is a contagion factor involved in many of our social behaviors, be they compassionate or not-so-much. (A recent piece I wrote on these themes: http://dynamicshift.org/archives/from-bipartisan-blame-to-civilized-change.)

        Though I agree it can, yes, be difficult to break out of familial and academic molds, it can be equally as hard for families and schools to break out of social/environmental molds and demands. It is very important, in my mind, to remember the macro culture within which our micro views are nurtured -- for good or bad.

        So Qs I think ought to be considered are: does the culture model and reward relational integrity or does it favor or harbor a sense of "Us v. Them" or an "I vs. We" attitude or insecurity that foments competitive ill-will?

        Indeed, the reflections elicited by your question are a wonderful example of how a much wider community can impact very personal thinking -- in this case: through compassion-engaging and co-constructive conversation.

        Andrea
        • May 14 2011: "So Qs I think ought to be considered are: does the culture model and reward relational integrity or does it favor or harbor a sense of "Us v. Them" or an "I vs. We" attitude or insecurity that foments competitive ill-will? "

          This is why I, as an outsider, am dismayed at the extreme polarization I see in US politics - I, rightly or wrongly, often get the sense of a visceral hatred of the other side. One can argue that it is just rhetoric, but it has been repeatedly observed in this discussion - model what you wish to see in your society.

          And yes, I am also concerned by the polarization I see here at home in our politics, and the degree of personal, negative advertising in our recent elections.
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        May 16 2011: John,

        A focus of my work has me looking at issues of political polarization. I agree with you it is extreme and dismaying, particularly in the US. As you point out, hate communications go beyond rhetoric to impulsive reactivity. Increasingly so, it seems.

        Nonetheless, cultural differences around rhetoric are notable. From discussions I have with people from developing democracies, it seems to me cultural polarization in Western societies has much to do with what might be called a "high-tell" attitude, perhaps promoted even by freedom of speech liberties.

        Where personal freedoms are less evident, so are dissenting voices. And thus, is seems, less “need” for bully-rhetoric. The threat is either implied by forces of power or discourse is absent due to lack of venues (like democratic processes or public media).

        In any case, it seems the US, at least, has taken the concept of voice beyond using ones rhetoric for civil progress to using rhetoric to satiate individual desires or impulses--whether to deflect blame, achieve personal gain, garner public attention or just to vent blindly. The concept of any PR is good PR seems to prevail for many. More troubling, beneath this there seems to be a loss of personal responsibility for what one does or says.

        I think the political cure could be a cultural uprising against rage-rhetoric. ie: citizens collectively calling out leaders who model polarizing tactics. Frustration may be what it takes for people to demand co-productive leadership.

        In my mind, citizens are a critical part of this Us/We attitude . And must actively change society by intentionally naming and, as you say, modeling civil discourse, too.

        I encountered a similar challenge in another TED Conversation. Though politics wasn't the main theme, interesting culture change emerged when discourse devolved. The fix took some doing, but tthe lessons were useful: http://www.ted.com/conversations/2413/part_ii_when_how_and_why_hav.html

        Andrea
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          May 18 2011: I agree with you, Ms. Walstrom. Political polarization in the U.S., of a kind probably unseen since the nineteenth century, is the most problematic issue we have to deal with today. Far more so, in my opinion, than any of the economic or foreign policy crises which, according to some, are quite serious indeed. I've read your and other people's proposed remedies without being convinced. All such remedies seem to me to rely on a willingness to change on the part of those who are the moving forces behind such polarization. Quite a number of the principal villains in this regard have a very large personal stake in maintaining or even worsening the present problematic situation. It permits the exteriorisation of group hate and anger (very pleasant and even exciting to some) and promotes the political and financial success of others. Conspiracy thinking, which to my mind forms a substantial part of the problem, is probably ineradicable from a psychological point of view. I would love to hear suggestions of solutions that deal realistically with the vested interest many appear to have in polarization.
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        May 19 2011: Mr. Jaffe,

        I agree with you that those whose interests (or impulses) are served via polarization are unlikely to willingly change their ways.

        However, I'm not sure these times are any less brutal than others we've come through. People involved in the Civil Rights movement speak to quite bloody political battles. I suggest there are lessons we can learn from the movements that resulted in societal sea changes then. Many of these led to distributive justice and legislative cures for rhetoric-inspired discrimination.

        The answer to conspiratorial thinking and (McCarthyism is an example from those times) political brutishness is something like large scale light-shiing. The balance can only be achieved with equally passionate counter messengers. In the case of the Civil Rights movement, these were blacks, women and other marginalized groups organized around parallel and interconnected causes.

        In a sense, the solution is a "numbers" games. To outlast the considerable energies the defense of money and power can harness, compounded counter-energies must be catalyzed with many (if not more) players involved persistently calling out intolerance and inequities.

        To be clear, though the Civil Rights movement provides a model, a modern tolerance movement can't seek only policy fixes. With some exceptions, we have much in place already. Clearly, (and you get to this in another comment) threat of exposure, rules or regulations aren't enough.

        Todays solutions, then. must answer the core of your comment: How can civility pay off for those driven by power and money? One possible answer: when it is provocative enough to capture media and culture attention. Which requires taking action via all venues possible. The point is to redirect polarizing rhetoric with many more and different, examples of the opposite that speak to the self-interests of all. Polarizers will always exist, but they do tend to lose steam when "filibustered" by collective rhetoric.

        Andrea
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    May 6 2011: People need to take a step back, pause, and realize the world is changing and we need to grow out of the racial/religious/gender stereotypes. We have an African American president, whether you voted for him or not, realize that others are beginning to accept these changes why can't you?

    If someone is being rude or just a prick about someone race/religion etc then I will say it to their face they are being ridiculous. How else can you get it through to their heads? A good form of education is embarrassment. If a little kid is spanked in public for doing something wrong they will be upset and most likely never do it again. So, I use this tactic on adults as well. If they need to be put in their place I say so. I live my life thinking what it would be like to be in the other's shoes and that really opens up your mind to think how could I judge an entire race/religion and so on off of this ONE person? It's immature and can very easily be stopped if more people would be willing to speak out against these disgusting jokes.
    • May 14 2011: I guess that I must be a difficult old codger, but I don't respond well to humiliation and come to think of it, I have not met many (any?) that do. Oh, I've met a good number that feel it should work well on others - the paucity is in the number who have told me that "it works well on ME" We are, of course NOT talking in the realm of kinky stuff. I mean people who change their Weltanshauung as a result of a good upbraiding. To be perfectly honest with you, I have a vague recollection of it happening once to me in 58 years. But as a rule, no I ignore em.
      SO, we may have to agree to disagree on this one. I can handle that.

      I will agree that the approach may change peoples behavior in my presence - but I aspire to slyly change their behavior in my absence. Alas, by definition, I will never know if I succeed, but I wouldn't make claims of great success. I figure the trick is to leave them with something to think positively about - easier said than done.
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      May 18 2011: I'm with Mr. Toews. I think embarassment, far from leading to change, just leads to resentment of those people in favor of change and of the proposed changes themselves. To embarass someone is to hurt them. That may "feel" good for the person doing the embarassing, but its effect is negative. For example, on one website on which I post regularly, I once used the word "midget." Well, apparently, for those in the know, the word "midget" is now incorrect. I hadn't known this. I was corrected, in a public and nasty manner, by another poster, who never even considered whether I might not have known of this new development. My reaction was resentment, and an emotional conviction that I would continue using the word "midget" regardless of whether anyone was offended by it. So the person correcting me not only did not achieve her aim in correcting me, she created a situation assuring that I would continue my "crimes" in the future. I cannot help but think that this kind of interaction takes place millions of times a year in our society. Those who sincerely and seriously desire change must learn how to encourage such change without an all-too-frequent boomerang effect.