Is perception more important than reality?
'Why is managing perception important? Because perception is often more important than reality. And in fact, your reality will not be a happy one if you’re not managing perception.
'So the point is that perception is something you have to constantly mange. Whose perception? Everyone’s—the C-level executives, the employees, the customer’s customer, and most important, your own.
'Therefore, ask yourself, “How do I perceive myself?” Do you perceive yourself as trying to keep up? Trying to protect and defend? Trying to integrate the new?...'