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How is it possible to turn an argument into a mutually beneficial outcome?

when two involved parties are arguing, it seems to be over a disagreement where both sides of the argument want an outcome that conflicts with the opposition.

however, often both sides of the argument want the same outcome (ie. peace) and it is not a matter of getting there, it is a matter of how to get there.

how can ordinary people step in to offer advice, where needed, to create a mutually beneficial outcome for both sides of an argument?

does anyone have examples of a resolution where two sides of an argument were dealt with according to the desired goal for everyone involved? please share your experience.

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    Jan 23 2013: There are several conflict resolution processes and programs. But when two people are arguing it is more important for both the participants to question their true objective.
    If the objective is to resolve the issue on hand objectively they themselves will engage in a manner that drives their argument towards a solution.

    But if they are emotionally driven and they put aside the need to reason and work towards a solution, no intervention or assistance will help resolve the concern on hand unless the third party has a superior influence that forces both parties to adhere to.

    Having said that, the only help one can provide, considering that they have earned the right to participate in an argument, is perhaps by providing neutral unbiased points to help both parties refocus towards “reason” and a solution. Often in the heat of an argument reason and objectiveness dies in the hands of temper and emotion and a neutral person to provide a balance will be benefitial. Again it works only if their objective and intentions are truly to find a solution.
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      Jan 24 2013: you have made it much, much easier for me to produce a formula with your statements.

      -. find out if both parties are willing to work to a solution - otherwise it may be best to just walk away from the problem and deal with someone else to come to a solution. a third party - of whom can provide a balanced point of view, or as close to neutral as possible, may be required.

      -. emotionally-driven arguments are best to walk away from and come back to once 'cooled off' - usually a knowledgeable 3rd party would need to be present to split up the people involved until such a time of 'cooling off'

      -. to begin with, to avoid heating the situation, begin analyzing the problem at hand with either common points of view, or as close as one can be to neutral points of view.

      -. providing neutral unbiased points of information - 'putting the facts on the table' - is necessary - even if thought to be known by both parties.

      thank-you kindly for your advice, Maaher Sayeed.
      • Jan 24 2013: i'd agree with that for the majority of arguments, however there are those cases where both sides have a different impression of exactly what a 'solution' is. i remember having an argument with a previous boss (not something i recommend, but on occasion it's unavoidable) because i'd optimised the storage area as requested, moving less frequently accessed items further back and giving larger shelves to bigger items kind of stuff. he loved the increase in productivity but disliked that it took him longer to find things because he was used to the old way, so i had to replace everything and productivity suffered which brought the argument back again.
        both possiblities were simultaneously both good and bad, and even though a once-a-week inconvenience for him is not as bad as more work for everybody else all the time, it was deemed worse because it was his store after all and there continued to be no solution despite his claiming that he desired one.
        i'd therefore suggest adding an insistence to compromise, and to addressing the deepest root cause of the argument rather than any effects.

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