- Alex Genov
- San Diego, CA
- United States
User Research and Innovation, SOFTWARE INDUSTRY
Debate: Rachel Botsman's "currency of trust" in an online world.
Just listened to Rachel Botsman's fascinating talk ... In it, Rachel puts forth really great points and delivers them in a convincing and passionate way! I am on board with the general idea, but here are a few thoughts and questions I have:
- Very valid main idea, but taken to an extreme - not everything in the economy will hinge on trust; the new currency will be some sort of currency, not trust :) I guess you have to put forth an extreme version of an idea to create a movement; I get that!
- In the areas of the economy where trust is the MOST important like when transacting with medical doctors, lawyers, college professors, car mechanics and so on - these are all fiduciary relationships based mostly on the client's trust that what the expert says is true - there are almost NO ratings available!!! These are transactions that costs LOTS of money and even lives, YET there are hardly any ratings or reviews.
You can go to Amazon.com and find 3000 reviews for a toaster, but you go to find any reviews for a particular doctor online and you would be lucky to find 3 ...
Why is that? Rachel's whole premise depends on the willingness of people to rate and review others. I am not sure that that is a natural human behavior beyond a small circle of friends or the village :)